Frequently asked Questions - FAQ
How can I contact customer support?
- You can reach our customer support team by emailing us. We are available at info@theretrowatches.com to assist you with any questions or concerns.
- We offer international shipping to most EU countries worldwide. As we grow, we will add more and more countries. During the checkout process, you can select your country to see if we deliver to your location.
- Our standard shipping typically takes 15-21 business days depending on location from the date of shipment.
- We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express) and PayPal
- We have a hassle-free return policy. If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of receiving the order for a return or replacement. For non-defective items, you can initiate a return within 7 days of delivery. Please review our detailed Return and Refund Policy.
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your package.
- At The retro watches we ensure that every timepiece watch we sell is thoroughly and meticulously gone through, spare parts changed (if needed) and serviced. We want to give our customers a near to as perfect condition watch as possible.
How many watches of a certain model do you have?
- Please take note that we constantly update our portfolio with new watches. Bare in mind that the policy "First come, first served" applies as we oftentimes has just one watch of that particular watch